Call Forwarding Rules

Process

Instructions for Configuring Forwarding Rules

• Go to "Users > Options > Restrictions" to access the forwarding rule settings.
• Enable "Hide Call Forwarding Rules" if you want to prevent users from configuring their own forwarding rules.

Call Forwarding Options

• Unanswered Internal and/or External Calls
• Same as all calls
• Voicemail
• Extension number (select an extension's voicemail)

For External Calls (optional)

• My Mobile
• Rebound (announce caller and accept/reject)
• Call Deflection (302) (forward at provider level, if supported)

Additional Options

• External Number* (optional for Rebound and Call Deflection)
• System Extension
• Send busy signal

Handling Busy or Not Registered Status

• Same options as above can be applied for calls when extension is busy or not registered.

Extra Features

• Also ring my mobile
• Accept multiple calls
• Accept PUSH notifications.

Note: If you want to restrict users from configuring their own forwarding rules, enable "Hide Call Forwarding Rules" in "Users > Options > Restrictions".

Reach Out

If you have any questions or need help, please reach out to us at our Intense Support page.