3CX Android App Work Remotely

Process

Setting up your Extension

To get started

• Install the 3CX app from the Google Play Store if you haven't already.
• Agree to the license agreement during the installation process.
• Grant the app access to your camera for QR code provisioning.
• Scan the QR code provided in your Welcome Email, web client, desktop app, or PWA.
• Make a test call to the "Echo service" to grant necessary permissions.
• Give authorization and complete the call to finish the setup.

Placing a Call with the 3CX Android App

Making calls with the 3CX Android app is quick and simple. Follow these steps:

• Open the "Contacts" section in the app.
• Search for a contact by name, number, or email address.
• Click the phone icon next to the contact to initiate the call.

While on a call, you can perform various actions seamlessly, such as:

• Transfer- Choose between a blind transfer or an attended transfer after speaking with the recipient.
• Conference- Create a conference call and add participants on the fly.
• Rec- Record your conversation.
• Video- Enable video for face-to-face communication during the call.

Using Google Assistant to Make Calls

Leverage the power of Google Assistant to make calls through 3CX with ease. Simply use voice commands like:

1. "OK Google, call [contact name] using 3CX."
2. "OK Google, call [number] using 3CX."

Note the following

• If a single contact with one number is found, the call is initiated immediately.
• If a contact has multiple numbers, you can choose the desired number within the 3CX app.
• In case of multiple contacts with the same name, the app will prompt you to select the correct one.

Ensure the following for proper setup

• Enable Google Assistant on your device.
• Set both the device and Google Assistant region to "English (US)."
• Install the 3CX app and have an active account.

How to Schedule a Video or Call Conference

Easily schedule a video or call conference using the 3CX Android app

• Tap the menu button in the top left corner of the app and select "Schedule."
• Add a subject for the conference and choose the date and time.
• Enable the "Video" option for a video conference.
• Leave the "Add to Calendar" option enabled to create an event in your device's calendar and invite participants.
• Add participants by selecting existing contacts or entering their email addresses.

Note the following

• Once the conference is created, participant modifications are not possible.

• You can share the conference via various apps available on your device, such as Viber, WhatsApp, or Bluetooth.

Create an Ad-hoc Conference

During an ongoing call, you can effortlessly add participants on the fly:

• Click the "Conference" button on the dial pad.
• Search for participants by name, extension, or phone number.
• Tap to call and automatically add them to the conference.
• Click on the video icon to elevate to a video call during the ongoing call.

Refer to the Video Conferencing chapter for detailed instructions on creating video conferences from your smartphone.

Set your Status and Avoid Distractions

Utilize the Status feature to indicate your availability and avoid distractions:

• Choose from statuses

Reach Out

If you have any questions or need help, please reach out to us at our Intense Support page.