Thank you for joining the journey with Binary Elements.
Here's a quick overview of how you will get in touch with us and your billing etc.
Account and Billing
When you get set up, you will receive a login to our customer portal.
https://customers.binaryelements.com.au
Here you can review your invoices, pay your bills and manage your account.
Your Apps
3CX
You will normally get admin access to your instance with us. This will allow you to add extensions and modify queues and IVRs where neccessary.
BE SAP Suite
After integration with your SAP B1, you will receive a tutorial on how and what to expect.
BEINC Voice App
Similar to 3cx, a login will be provided so you can add agents, make call routes and IVRs.
Private Cloud Services
You will receive the relevant credentials and connectivity access separately.
Other Apps and Services
Access and monitoring will be provided separately.
If you haven't received your access information, please let your account manager know or email us at [email protected]
Support
Getting support is easy.
Please email to [email protected] to get a ticket number.
If the nature of the support is URGENT, please call us at +61 3 9020 7900 after creating the case.
Or you can whatsapp us at +61 433 011 456
** Please ensure you describe the issue, with screenshots if possible and let us know which company you are from and what you are trying to access.
Feedback, Complaints and Escalation
If you have any complaints/concerns you want to raise in regards to the services, support or anything else, please email us at [email protected]
Termination of Account
Please email us at [email protected] if you decide to leave us.
Our Website
Please check out the latest from our website at Binary Elements
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